Shipping & Returns
AcroSan ("we" and "us") is the operator of (https://acrosan.com/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping and Handling Costs
Every order in the U.S. over $100 ships free. Orders less than $100 are charged a $15 flat free.
3. Refunds
All sales are final unless products are missing from your order or for some reason defective. Please call 651.227.8331 with any product issues that require returns. Unopened products can be returned. Please contact us to initiate a return.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2-7.
4.2 International Transit
We currently ship to the U.S.
4.3 Shipment Times
Our products are in stock in our Lakeville, Minnesota, warehouse and all orders before 12:00pm CST ship the same business day. For clients in the Minneapolis Metro area, orders before 12:00pm CST will be delivered the same business day.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon shipping an order, customers will receive a fulfillment email which includes a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
Claims for damages or shortages must be made within 5 business days after receipt of goods. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has shipped. If an order has already been shipped, please refer to our refund policy.
9. Insurance
Packages are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please call us at 651.227.8331 or email sales@acrosan.com. You can also submit the form below; we will be in touch the same day.